Refund policy
MBAIN ART is committed to ensuring your 100% satisfaction, which is why your purchase includes a 14-Day Money-Back Guarantee: If you are not happy with your purchase, simply notify us within 2 days of delivery to request and arrange the items return within 14 business days. Once we have received and inspected the returned product to confirm it is still in original condition, we can issue you a refund. See conditions below:
* To be eligible for a return and the Money-Back Guarantee, your item must be returned within 14 business days after delivery, and in the same original condition that you received it; undamaged, unused, and in its original condition with all packaging. Any inserts such as Certificates of Authenticity must also be included in the return to be eligible.
* The Money-Back Guarantee does not apply to Original paintings, Sculptures, Oversized or Custom-Sized Canvas Prints, Final Sale items or Gift Cards.
* You’ll need to provide your Order Number or Receipt as proof of purchase.
* Your return may be subject to a 20% restocking fee as each of our fine art prints are made and hand-signed to order specifically for you. Any restocking fee we retain can be automatically credited towards your next purchase and will be issued to your online customer account or as a gift card.
*Other conditions may apply. Please contact us with any questions.
Returns
To start a return, please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned; Original paintings, Original Sculptures, Oversized or Custom-Sized Canvas Prints or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.